Welcome to the External Drive Not Detected Guided Assist
The instructions included in this guide are designed to assist in troubleshooting and resolving issues related to drives not being recognized by a computer.
The drive should be automatically recognized and mounted by the computer's operating system.There is no additional software required for a Western Digital drive to function as storage devices.Drivers are delivered and installed by the Windows and macOS updates.If the drive is not automatically mounted or accessible by the computer, follow the steps in this guide to resolve the issue.
Access Warranty Replacement and Data Recovery Options if hardware errors are encountered.
Do you need assistance with a Windows or macOS computer?